Complaints Process

If you have a complaint about my tinanclal advice or service gave you, vou need to tell me about it, You can contact my internal complaints service by phoning, or emailing me using the heading Complaint (Your Name). Please set out the nature of your complaint. and the resolution you are seeking. I will acknowledge receipt of this within 24 hours. I will then record your complaint in our Complaints Register and will work with you to resolve your complaint. I may want meet with you to better understand issues. I will provide an answer to you within 7 working days of receiving your complaint. If we cannot agree on a resolution you can refer your complaint to our external dispute resolution service. This service is Independent and will cost you nothing and will assist us to resolve things with you. Details of this service

Financial Dispute Resolution Service
enquiries@fdrs.org.nz
0508 337 337